
The Role of AI in Customer Service: Benefits, Use Cases, and Strategies
With more than 50%, use cases of AI in customer service have the fairest share, which is more than cybersecurity and digital assistants. Artificial Intelligence (AI) is reshaping businesses’ interactions with customers, offering instant answers, smarter support systems, and predictive solutions. From virtual assistants to personalized recommendations, AI-powered customer service improves efficiency, customer satisfaction, and […]